Research on Power supply office management based on RPA intelligent video technology

Authors

  • Churila Sa
  • Wanying Liu
  • Wenbo Zheng
  • Bo Hu
  • Heliu Sun

DOI:

https://doi.org/10.56028/aetr.3.1.155

Keywords:

Robot process automation; Power supply service and command; Customer flow statistics VIP customer identification customer behavior analysis

Abstract

With the acceleration of digital construction process, robotic process automation technology is more and more applied in the company's digital business, in order to achieve the goal of reducing cost, improving quality and increasing efficiency. By analyzing the scenarios where robotic process automation is required in the daily work of regional power supply services and command centers, this paper provides solution ideas and designs for key software functions of robotic process automation to assist the labor force. Combined with the actual application effect analysis. Put forward relevant conclusions and suggestions. Against the "three a" national power grid operating space after transforming the defect of operations management, through the intelligent video monitoring equipment installed in open space, intelligent video analysis technology is used to collect subregional traffic statistics, studies the VIP customers recognition and customer behavior analysis, and other functions, under the condition of without changing the original structure, further enhance the level of intelligent management of power supply business hall, Standardize the service quality of the staff of the power supply business hall, conduct the operation efficiency analysis of the power supply business hall, save management and reduce costs, improve the on-site control function, and improve the company image.

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Published

2022-11-08