Research on the Influence Mechanism of Public Service Provision and Public Service Satisfaction on Residents' Happiness

Abstract

The government provides public services, and the public receives them. The public's evaluation of the provision of government public services is the yardstick used to measure the quality of government services. It is also the responsibility and obligation of the government to enhance the quality of public services and the public's satisfaction. This paper primarily focuses on the correlation between public service provision, public service satisfaction, and residents' happiness. Using the CGSS2015 data as the research object, a significant positive relationship between public service provision and residents' happiness was identified through factor analysis, multiple linear regression, and intermediary effect testing. The conclusion of this paper holds significant reference value for the government in enhancing public services and improving residents' well-being.