A Framework of Developing Integrated Citizen-centric Government Services

Abstract

Traditional government services need to be transformed to meet the changing needs of citizens. Countries are accelerating the construction of integrated comprehensive government service systems driven by citizens' needs. It is necessary to sum up advanced experience and put forward guidance for building citizen-centric integrated government services. This article constructs a framework of developing integrated citizen-centric government services. It first introduces the primary goals and elements of this framework. Next it identifies requirements of each element. Conclusions show that this framework will provide guidance for government services providers and improves the efficiency and effectiveness of government services.