Analysis of Stakeholder Concerns in Pandemic

Abstract

Public health emergencies are not the norm in cities and have significant specificity, but they impact nearly all systems in a city. This paper analyzes the stakeholders concerns during a pandemic based on their activities and the citizens’ needs during Covid-19 pandemic in a city that has the population of around 8 million people. These data are classified by real city service hotline calls. The analysis of concerns and needs of stakeholders can support city governance and help citizens live as normal a life as possible with city services in a pandemic.